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01.08.2017
Carphone launches the new expert services brand

Dixons Carphone announces the launch of Team Knowhow, a national network of local experts which will help install, support, upgrade or fix customer's kit – bringing together the very best of the Geek Squad and Knowhow brands.

Putting customer satisfaction at the very heart of the business, Team Knowhow aims to transform the way customers receive support across the whole lifecycle of a product. Offering a refreshed range of expert services, customers can now enjoy a super helpful service, including same day mobile repair.

Team Knowhow will build on the previous success of both Geek Squad and Knowhow teams that in the last year alone, have been responsible for eight million mobile phone repairs and six million computer repairs. Last year, 25 per cent of the UK adult population insured their gadgets with the two Dixons Carphone brands. With Team Knowhow, the same day mobile repairs proposition is now available in London stores.

The local, affordable, expert services brand will offer:

  • Over 7,000 trained experts across the UK, all ready to deliver, install and repair everything from white goods through to mobiles and laptops.
  • The largest central repair centre in Europe, in over 1,000 Currys PC World and Carphone Warehouse stores, four contact centres, and 16 customer service centres.
  • A brand-new fleet of over 700 branded vehicles, with everything from 7.5 tonne trucks to smaller transit vans travelling the UK's roads to offer a super-helpful, in-home service and deliveries to customers.
  • A local network of experts, with any customer only a 20-minute drive away from a Team Knowhow expert or service.
  • And superior Tech support – 24 hours a day, 7 days a week – ensuring that customers have constant access whenever, or wherever, they need it.
  • Importantly, Team Knowhow will be able to aid customers irrespective of where their technology was originally purchased.

From 27th July, the Team Knowhow service will be rolling out to more than a thousand Currys PC World and Carphone Warehouse stores across the UK.

Source Dixons Carphone; viewed: 21 times.

By:
Adam Łukowski




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