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19.02.2021
O2 fined for overcharging customers

A British telecomunication regulatory Ofcom has fined O2 for overcharging customers as a result of billing error.

Between at least 2011 and 2019 an issue of operator's billing system caused overcharging customers who were leaving the network. Some customers were billed for some charges twice. Their number reaches 250,000 and the total amount of overcharging reaches £40.7m. O2 knew about the issue from 2011, but efforts to address these problems were unsuccessful. Ofcom has fined O2 £10.5, which will be passed on to HM Treasury. Additionally, O2 has refunded the customers the overcharged bills in full, paid also an additional 4 per cent.

Source: Mobilenews; viewed: 38 times.

By:
Adam Łukowski




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