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10.07.2019
O2 launches Overpayment Estimator

O2 continues drive for more transparent mobile billing with the launch of an Overpayment Estimator, providing consumers with a quick and easy way to see whether they are being overcharged for their phone contracts.

O2 has launched an Overpayment Estimator to put power back into the hands of consumers, providing a quick and easy way for people to find out if they are being overcharged for their mobile contracts. The move aims to change the outdated industry practice of charging consumers for phones they already own.

Customers using the Overpayment Estimator will be asked questions about their current contract, including the device, as well as the monthly and upfront payments they are making, with the Overpayment Estimator providing guidance on how much they could potentially be overpaying per month.

Customers currently in-contract will also be offered the option to download a calendar invitation to remind them when their contract ends.

With custom plans, O2 customers don’t get charged for their phones beyond the end of their contract and, unlike some competitors, O2 will automatically and immediately lower customer bills once a phone has been paid off.

Source O2; viewed: 56 times.

By:
Monika Krasicka-Kulińska

By:
Adam Łukowski




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