My account:  Log in  |  Create account
GSMchoice: 316 brands  |  16 600 phones  |  206 120 opinions  |  3 199 users on-line
Bookmarks 
If you want to use bookmarks, you have to be logged in
A D V E R T I S E M E N T
Search phone
Popular brands
Change to alphabetical
More brands
Close
GSMchoice recommends

23.08.2018
EE to partner with action on hearing-loss

EE is teaming up with the UK's leading hearing loss charity, Action on Hearing Loss, to provide mobile plans and the UK's best customer service to those who are deaf or have hearing loss.

Currently, over 11 million people (one in every six) are living with some form of hearing loss, and as many of these people prefer visual forms of communication such as SMS and video calls, over traditional voice services, EE has provided mobile plans that reflect this.

EE has worked closely with AoHL to offer services that better align with how customers with hearing loss prefer to communicate. The £10 Data Pack available through Action on Hearing Loss provides customers with 2GB data and unlimited texts every 30 days, and will be offered alongside devices with range of accessibility features, from the likes of Doro and PowerTel. Customers will also enjoy all the other benefits that come with EE's pay as you go packs, such as a 500MB Free Data Boost every three months and data rollover.

To offer the best service in the UK to customers living with hearing loss, EE also worked with Action on Hearing Loss to conduct a thorough assessment of its call centres and develop best practices for supporting customers with hearing loss. These include the use of the Next Generation Text (NGT) text relay service, and a sign language Interpreting service for British Sign Language users.

Customers who inform EE of a disability can receive additional support from EE's dedicated Customer Disability Team, who have received specialist training to help them deal with a wide range of customer disabilities. EE was also the first network to launch Enhanced High Definition Voice, which allows anyone with a compatible device to enjoy improved sound quality during phone calls.

To see the full range of pay as you go packs and mobile phones available to customers, including hearing aid compatible models and accessible devices, customers can visit the Action on Hearing Loss shop online.

Source EE; viewed: 299 times.

By:
Monika Krasicka-Kulińska

By:
Adam Łukowski




Send to friend

A D V E R T I S E M E N T


 Sorry, there are no opinions yet.

 Add your opinion!
Last viewed phones
You haven't seen any phones yet

GSMchoice.com - The biggest mobile phones catalogue. Technical data, information, comparisons, review, users reviews.


 » About us
 » Legal

 © 2005 - 2019 PIK Sp. z o.o.

 
 

Contents:

 » Home
 » Catalogue
 » Comparisons
 » Rankings
 » News
 » Reviews
 » Dictionary
The newest phones:

» Panasonic Eluga U3
» Xiaomi Mi 9T
» LG X6
» HTC Desire 19+
» HTC U19e
» Samsung Galaxy XCover 4S
» Nokia 3.1 C
News:

 » Xiaomi Mi 9T - the official debut of Redmi K20 under a new name
 » Samsung Galaxy M40 officially
 » Xiaomi Mi Band 4 - will it repeat the success of previous bands?
 » HTC U19e and Desire 19+, or return to the middle shelf
 » Sony Xperia with six lenses! Is it possible?
 » Samsung Galaxy XCover 4s presented officially
 » Nokia 3.1 A and 3.1 C officially


All Rights Reserved by PIK Sp. z o.o.
Your IP 54.226.102.115


Engine & layout by InterData