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05.07.2018
Vodafone UK backs its customer service with 30 day guarantee

In a UK first, all new and upgrading Vodafone Pay Monthly customers will be given 30 days to see if Vodafone is the mobile provider for them.

Vodafone's 30 Day Service Guarantee allows customers to cancel their contract without penalty if they are not totally satisfied with any aspect of their plan – including coverage, customer service or even not getting on with a new device.

The Guarantee is available to consumers, as well as to small businesses. 30 days is over double the standard length of time offered by competitors. This is the latest initiative in Vodafone's drive to deliver great service and give customers peace of mind. To implement the 30 Day Service Guarantee, all a customer has to do is speak to customer service advisers via 191 or pop into one of stores across the UK. All devices will need to be returned and any unpaid line rental up until a customer cancels will need to be settled, as well as any extras and out-of-plan charges.

Source Vodafone; viewed: 126 times.

By:
Monika Krasicka-Kulińska

By:
Adam Łukowski




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